Refund policy

If for any reason you have received an incorrect item, or you have not received your order as specified on confirmation email please flick us an email at sales@primestar.co.nz or call our 04 920 0527. You must notify PrimeStar Foods 2017 Limited via phone or email within 6 hours of the delivery being made. We may not be able to refund any consumed or disposed of items. It may take up to 5 days to process a credit to your nominated bank account. Unfortunately we cannot issue a credit if more than 6 hours have passed since the arrival of your order.

If we ask you to return the products for further investigation please use the below address to ship returned goods.

Please pack the items securely in the chilled box the product was delivered in if possible. Enclose the original packing slip with the item, all products must be returned in good condition, and in original packaging.

Ship the return package to:

PrimeStar Foods 2017 Limited

131 Park Road

Miramar

Wellington